User guide

The Menova app

No waiting. No calling. No commission.

All your restaurants in your pocket — order in your language, know your price before you pay, and earn on every visit.

On Android — and in any phone’s browser

The Menova app

Why Menova?

Every ordering hassle… solved

😩 You wait for a waiter just to see the menu

📷 Scan the code and order in seconds

☎️ You call and wait on hold

⏱️ Order direct, then pick it up ready

🤷 A menu in a language you can’t read abroad

🌐 The menu in your language — every dish explained

😟 You ask what’s in every dish

🛂 Your passport marks what suits you automatically

🧾 The bill surprises you with tax and service

💯 You know your final price before ordering

📦 A middleman takes a cut that ends up in your price

💚 0% commission — pay the restaurant directly, for less

1 · Discover

Find your food with smart filters

🍜 Any country’s cuisine — with its flag, and yours shown first

🇱🇧 Lebanese🇮🇳 Indian🇯🇵 Japanese🇮🇹 Italian🇹🇷 Turkish🇺🇸 American🇪🇬 Egyptian🔥 Grills☕ Coffee

⏱️ When, where and how

🕐 Open now🌅 Opens early🌙 After midnight📍 Nearest🛂 Fits my passport🚚 Food trucks
🇱🇧 Lebanese+🕐 Open now+📍 Nearest=dinner in three taps

🔍 Or search anything — a restaurant, a dish, or its short code like L482. And ❤️ save your favourites.

Find your food with smart filters

2 · Order

Order the way that suits you

⏱️No waiting, no callingOrder straight from the app, then go pick it up ready.
🍽️At the tableScan the table code and order — no waiting for a menu or a waiter. Pay on your phone or with the waiter.
🛍️PickupPick your arrival time and the kitchen starts to match — or collect from your car.
🛵DeliverySee the delivery fee and ETA before you confirm, with a secure handover code on your phone.

Every dish shows its photo, calories, allergens and add-ons — and your passport tells you if it suits you.

Order the way that suits you

No middleman

Order direct… your money goes to the restaurant

Delivery apps

👤 You →📦 Middleman →🍽️ Restaurant

✂️ The middleman’s cut comes off the restaurant — and shows up in your price

Menova

👤 You →🍽️ Restaurant

💚 Pay the restaurant directly — all your money reaches them, and the price is lower

From inside the app:

Our prices here are lower than on delivery apps

0%

extra commission

not on your order, not on the restaurant — ever

One table… everyone orders from their own phone

No waving at the waiter, no splitting the bill on a napkin.

✋Call the waiterOne tap, and the reply comes to your phone.
👥Group orderShare the code and everyone adds their order from their phone.
🧾Split the billIn full, equally, or everyone pays for their own dishes.
➕Add to your orderForgot dessert? Add it to the same order, no new order needed.
🔁Your usualWhat you always order, back in the cart in one tap.
🍟Often ordered withSuggestions from real orders, not ads.

3 · Track

Never ask “where’s my order?” — the app tells you

📩Received
👨‍🍳Preparing
🔔Ready!
✅Collected
🔔 A phone alertThe moment your order is ready, even with the app closed.
🚗 “I’m here”Tap it at the restaurant and staff spot your car by its colour and plate.
🔐 Handover codeNobody else can collect your order — the code is on your phone.

Made for you

The app speaks your language

✈️ Travelling, and the menu is in a language you can’t read?

📷Scan the codeOn the table or the door
🌐Menu in your languageOpens in your phone’s language
🍽️Understand every dishIngredients, photo, calories and allergens

20

languages for the app and menusArabic, English, Russian, Chinese, Hindi, Urdu, French and more.
📝 One-tap notes“No onions”, “less spicy”, “sauce on the side” — reach the kitchen in each staff member’s language, with allergies in red.
📱 “Show the waiter”A big screen with your order in the waiter’s language and your allergies clear — no explaining.

Made for you · New

🛂 Food Passport

Allergies? A diet? Stop asking about every dish.

Set once what you eat and what you avoid — and any Menova menu in any country marks what suits you.

  • 🕌 Halal · 🥗 Vegetarian · 🌱 Vegan · 🌾 Gluten-free · 🌶️ No spicy food
  • 🥜 Your allergies — nuts, dairy, eggs, seafood and more
  • 🔴 Tell the kitchen automatically — and remove it from any dish
  • 🔒 Just for you — restaurants never see your passport

Marks rely on what the restaurant declared. With a severe allergy, always confirm with staff.

🛂 Food Passport
🛂 Food Passport

Travelling? No bill surprises

✈️ Travel mode

Welcome to Saudi Arabia

  • 💵 Currency: Saudi riyal (SAR)
  • 🧾 Prices usually include tax
  • 💁 Tipping is fully optional
  • ⭐ Local favourites

It knows you’re travelling from your phone’s time zone — without asking for your location.

💯 Clear pricing

Know what you’ll pay before you order

On top of every menu: is the price final, or how much tax and service get added — with an example:

Dishes100.00

Service 12%+ 12.00

Tax 14%+ 15.68

You pay127.68

4 · Earn

Same food… now it rewards you

🎟️ Refer a friend — your discount grows to 50%

20% × 3for your friend on their first 3 orders
20%for you, for every friend’s first order
30% → 50%friend #5… and #10 makes you a Menova Ambassador 👑
Start inviting
⭕The ringEvery visit fills your ring, and the last one is a gift.
🎁AzeemaTreat a friend to a meal at their favourite place.
🎂Birthday treatA discount in your birthday week.
⚡Automatic dealsDiscounts apply by themselves, no codes.
🎟️ Refer a friend — your discount grows to 50%

Your voice, your account

Your feedback lands — your data stays yours

⭐Rate your orderStars for the order and each dish — your vote picks your city’s champions.
💬Complaint or suggestionGoes straight to the restaurant, privately, and you follow the reply with your own link.
👤My accountFood Passport, pickup car, my orders, language, and one-tap account deletion.

🔐 Sign in with your phone number and a code — no password.

Your feedback lands — your data stays yours

Scan, order, enjoy

⏱️No waiting
🌐Your language
🛂Made for you
💯Clear price
0%Commission
🎁You earn

Get the app on Android — or scan any Menova restaurant’s code and start in the browser.

Screens are from the app itself with a demo restaurant’s data.