Delete your Menova account
You can delete your account and data at any time — here, or in the app: Account → “Delete my account”.
Sign in first
To make sure the account is yours, sign in with your phone number (WhatsApp or text message), then you can delete it right away.
Sign in
With your phone number — we send a code on WhatsApp
By continuing you agree to the Terms of use and Privacy policy
Can’t access your number?
Email us with the registered phone number and why you can’t access it. We’ll verify that the account is yours and delete it within 30 days at most, and confirm by reply.
Email us to delete your account: support@menova.aeWhat gets deleted
- Your name, phone number, email and birthday
- Pickup cars (make, colour and plate)
- Your Food Passport (allergies and diets)
- Loyalty cards, visits and ready rewards
- Your usuals, seals, member number and rank
- Your devices and notification tokens (and the OneSignal user)
- Active restaurant-club memberships are cancelled
What is kept, and why
- Your past orders stay with the restaurants without your name, number, address, car or notes — only amounts, items and tax, as financial records UAE tax law requires to be kept (at least 5 years).
- Ratings and complaints remain without any personal details.
- Your record of accepted policies (date and version) as legal evidence.
For restaurant owners
- A restaurant (dashboard) account is separate from a member account. To close it and delete its data, write to us from the email registered on the account or from the owner’s WhatsApp number.
- We verify ownership, stop the subscription, menu and links, give you a copy of your data if you ask, then delete the restaurant’s data and the guest data we process on its behalf.
- We keep only the invoices and financial records the law requires.