🤝How should my team serve seal holders (VIP, Verified, Critic, Menova Ambassador)?

Rule one: a seal changes the level of care, not the standards. Food, price and hygiene are the same for every guest, and every guest gets the same welcome.

If an order shows “Distinguished guest”: inform the manager quietly, offer the best available table without moving other guests, and keep waiting short — with no announcement, no photos and no questions about identity or companions. If the guest is in hidden mode you see nothing, and you never try to guess.

Critic: deliver your normal best, with no gifts to influence their review and without revealing that you know.

Verified creator: no “free meal for a post” on the spot. Collaborations only through a written agreement, with the UAE Media Council advertiser permit and clear disclosure, measured with a dedicated code.

Menova Ambassador: welcome their feedback about the platform; they never get special pricing from Menova at your expense.

Never: search for or list seal holders, screenshot the guest panel, share phone numbers, or ask for a rating in exchange for anything. Every opening of a seal holder’s order details is logged by staff name.