Menova
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Terms of Service

Last updated: 9 October 2026 · Version 2026-09-28.2

By using Menova, provided by MENOVA TECHNOLOGY L.L.C, you agree to these terms.

Platform operator

  • MENOVA TECHNOLOGY L.L.C, a Limited Liability Company – Single Owner (LLC-SO), licensed by the Dubai Department of Economy and Tourism under Trade License No. 1657150 (Commercial Register 2935599), Dubai, United Arab Emirates.
  • Contact: hello@menova.ae

The service

  • Menova is a cloud (SaaS) platform for QR digital menus, ordering, reservations and restaurant management.
  • We aim for 24/7 availability, with scheduled maintenance announced in advance where possible.

Your account

  • You are responsible for keeping your credentials safe and for all activity under your account. We recommend enabling two-factor authentication.
  • Using the platform for unlawful activity or content is prohibited.

Restaurant referral program

  • Every restaurant has an invite link (menova.ae/join/<code>). The invited restaurant gets one extra month of free trial.
  • The inviting restaurant earns one free month when the invited restaurant makes its first real subscription payment, up to 12 months per year.
  • Branches, restaurants owned by the same person, and sign-ups from the same device do not count; we may cancel rewards in case of abuse. Rewards have no cash value.

Subscriptions & payment

  • Every new restaurant starts with a full two-month free trial; plans are then billed monthly or yearly in advance. We take zero commission on your orders.
  • Technical support, updates and new features are included for the whole subscription at no extra cost.
  • When a subscription ends, the account moves to the free plan without deleting data.
  • Fees are non-refundable unless required by law.

Restaurant content

  • The restaurant is responsible for the accuracy of prices, ingredients, allergens, calories and taxes displayed.
  • The restaurant keeps ownership of its content and grants us a licence to display it within the service only.
  • The restaurant appears in the public directory with its public details and location unless it turns this off in settings; the platform may hide any restaurant from the directory following complaints or misleading information.

Food Passport & clear pricing

  • “Suits you” and “Ask the restaurant” marks are based on the ingredients the restaurant declared; if your allergy is severe, confirm with staff before ordering. The restaurant is responsible for the accuracy of its declarations.
  • Before you order we show tax and service charges exactly as the restaurant set them, and Menova adds no fees to your bill.
  • Country information in travel mode (usual tax and tipping customs) is general guidance and may differ between restaurants.

Online payments

  • Processed by third-party providers (e.g. Stripe, Tap or Ziina) under their terms; the restaurant is the merchant of record towards its guests.
  • Amounts go directly to the restaurant's account with the payment provider; the platform holds no customer balances.

Smart link & short code

  • Each restaurant gets a smart link and short code (one or two letters and 3 digits, e.g. menova.ae/L482) that opens the Menova app for guests who have it and the web menu for everyone else. It can be published on Google Maps, the restaurant door, tables and social accounts.
  • The domain and codes belong to the platform and are granted to the restaurant for the life of its subscription. The restaurant can change its code from the dashboard; changing it stops links and printed stickers that use the old code.
  • We may suspend or change a code used to mislead guests or send them to content other than the restaurant, or when the account ends; a code may be reassigned to another restaurant 90 days after suspension.
  • The restaurant is responsible for where its stickers and QR codes are placed, inside and outside its premises, and for protecting them from tampering, as well as for its profile on Google Maps and other platforms. Menova is not affiliated with Google, Instagram or WhatsApp.

Customer accounts

  • Customers sign up with their mobile number verified by a code. The number is the account identity; using a number you do not own is prohibited.
  • Order-ahead pickup and Azeema gifts require a verified account and are subject to the Cancellation & Refund Policy and the Azeema Terms.
  • Refer a friend: the new friend gets 20% off their first 3 orders, and the referrer gets 20% off for every new friend who completes a first order within 60 days (friend #5 = 30%, friend #10 = 50%, up to 10 friends). Each discount is single use at a participating restaurant, capped by that restaurant, has an expiry date and is not exchangeable for cash. Discounts from self-invites, fake accounts or abuse are void.

Ordering at the table

  • A table order reaches the kitchen after payment from the phone or after the waiter confirms it at the table. Unconfirmed orders are cancelled automatically.

Bill split, tips, group orders & memberships

  • Pay-at-table and bill splitting are payments to the restaurant through its own payment gateway; amounts are calculated from the table’s orders and each paid share is recorded. Tips are optional and go to the restaurant to share with its team.
  • In group orders the host sends one order on behalf of the group; each item shows its owner’s name, and the host is responsible for the order and its payment unless the table splits the bill.
  • Restaurant memberships are an agreement between the customer and the restaurant: paid upfront, perks apply only while signed in, they never auto-renew, and refunds follow the restaurant’s policy.
  • Time-guarantee credits and referral rewards are single-use discount codes issued by the restaurant, valid for a limited time, and cannot be exchanged for cash.

Ratings & the Stars League

  • Only "verified" ratings enter the Stars League: from a completed order the guest placed from the menu with a verified number or an online payment, within 14 days of the order, one rating per order and one vote per number per restaurant each season (the last 30 days).
  • Buying ratings, offering anything conditional on a particular rating, creating fake orders or accounts to rate, or rating a competitor are prohibited. We may exclude any rating or restaurant from the league and suspend accounts for manipulation.
  • Restaurants cannot delete or hide verified ratings; they may reply or report them. We remove abusive ratings or ones containing personal details.
  • The ranking is calculated automatically with a Bayesian average, changes daily and is not a quality certificate or guarantee from the platform.

Smart deals

  • Automatic deals are set and funded by the restaurant and applied when the order is confirmed if it meets the conditions (time, order type, minimum, audience). They do not stack with discount codes.
  • Limited-quantity deals are allocated in order of confirmation and may run out mid-order. A deal shown in the directory is indicative until the order is confirmed.

Complaints & suggestions

  • The restaurant responds to its guests’ complaints in good faith; urgent health complaints left unanswered for 24 hours are visible to the platform team.
  • The feedback form is not an emergency channel; if you have health symptoms see a doctor or call an ambulance immediately.
  • Make-good codes issued by the restaurant are single-use, tied to the order’s phone number, and have no cash value.

Menova Rank & seals

  • Rank and membership numbers are free and have no cash value; missions and limits may change with prior notice. Only completed orders of AED 15 or more count, up to 3 a day, and manipulation voids the rank.
  • Rank perks at restaurants are optional, set and paid for by each restaurant, and applied automatically to a signed-in member’s order.
  • Seals are granted only by Menova centers, cannot be sold or transferred, and Menova may withdraw them on misuse or expiry.
  • Restaurants must respect seal holders’ privacy: never reveal a discreet guest’s identity, publicise their visit or photograph them without permission; a breach is a material breach of these terms.

Liability

  • The service is provided "as is"; we are not liable for indirect losses. Our maximum liability equals the fees paid in the last 3 months.

Governing law

  • These terms are governed by the laws of the United Arab Emirates, and the courts of Dubai have jurisdiction.
  • Contact: hello@menova.ae